Flower Shop – Support

Need help with Flower Shop Idle: Cozy Bloom? We're happy to help!

Contact us

Please include your device model (for example, iPhone 15) and a short description of the problem. We usually reply within 2 business days.

Frequently Asked Questions

How do I play?

Tap ⚙ Settings → How to play in the game to replay Grandma Rose's guide.

Where is my progress saved?

Your progress is saved on your device, so the game works without internet. A backup is also kept online (⚙ Settings → Load cloud save brings it back on the same phone). Moving to a new phone with a Google account comes in a later update.

I bought something but didn't receive it.

Open ⚙ Settings and tap Restore purchases. If it still doesn't appear, email us with the date of purchase and your Google Play order number (or Apple receipt), and we'll sort it out.

I got a new phone. How do I get my purchases back?

Sign in to the phone with the same Apple ID (or Google account on Android), open ⚙ Settings (or the Shop) and tap Restore purchases. "Remove Ads", the Starter Pack, the Rainbow Frog and the Rainbow Roses will come back. Gems can't be restored this way because they are used up in the game.

How do I get a refund?

Refunds for Google Play purchases are handled by Google: open your Google Play order history and choose "Request a refund". Refunds for App Store purchases are handled by Apple: visit reportaproblem.apple.com and sign in with your Apple ID.

Why do I see ads?

Ads keep the game free for everyone. You can remove the pop-up ads between areas with the "Remove Ads" purchase in the Shop. Optional reward videos (like double daily coins, a rain shower or waking a sleepy frog helper) stay available if you want them.

How do I change my ad privacy choices?

Tap ⚙ Settings → Privacy in the game. On iPhone you can also go to Settings → Privacy & Security → Tracking. Players in Europe and the UK are asked for their ad choices when the game starts.

How do I turn reminders on or off?

Tap ⚙ Settings → Reminders in the game, or change notifications for Flower Shop in your phone's settings.

How do I delete my data?

Uninstalling the game deletes the progress on your phone. To delete the online backup, email alauddinahmed7888@gmail.com with the subject "Delete my data". We delete it within 30 days and reply when it's done.